Terms of Service

1. What Rymgo is

Rymgo is a marketplace that connects tourists with independent, verified private drivers in Sri Lanka. Rymgo is not a transport operator and does not own or operate any vehicle. Drivers on Rymgo are independent contractors, not Rymgo employees.

2. Using Rymgo

You must be at least 18 years old to book a trip on Rymgo. You're responsible for the accuracy of the journey details you post, including pickup, destination, dates, passenger count, and any special requirements. You're responsible for keeping your account credentials secure.

3. How booking works

You post a journey with your trip details. Verified drivers who serve your route submit all-inclusive offers. Offers are blind: drivers don't see competing offers, so you receive independent pricing. You compare driver profiles, vehicle photos, spoken languages, and reviews, then choose and pay for the offer you want.

4. Pricing and payment

Every offer is all-inclusive: fuel, tolls, parking, and reasonable waiting time are covered within the price you accept. If a driver asks you for anything beyond your locked price, contact us. That's a breach of our driver terms and we will act on it.

All transactions on Rymgo are charged in Sri Lankan Rupees (LKR). The currency shown on the payment page is the currency your card is charged in. You choose to pay a 15% deposit or the full amount upfront. Your payment is processed by our payment provider and held by Rymgo until your trip is complete.

5. Cancellations and refunds

Cancellation terms are set out in full in our Cancellation Policy, which forms part of these terms. You'll be asked to confirm the applicable cancellation terms at checkout, before payment is captured.

6. Driver verification

Every driver is reviewed before their profile goes live: national ID, driving licence, vehicle registration, and passenger liability insurance. Drivers holding an official SLTDA tourist chauffeur licence show this as a separate badge. Verification confirms these documents were checked. It is not a guarantee of a driver's conduct on any individual trip. If something goes wrong on a trip, contact us; see Section 8.

7. Driver contact

Your driver receives your first name and pickup details once you book. Rymgo never shares your phone number with your driver. Once the cancellation window on your booking closes, you receive your driver's phone number. For anything urgent before then, contact Rymgo directly (Section 12) and we'll relay it to your driver.

8. Disputes

Full-payment bookings include a 24-hour window after trip completion to raise a dispute with Rymgo. Deposit bookings are not eligible for this dispute path. Rymgo reviews every dispute raised and intervenes directly; we do not commit to a fixed response time for a decision.

9. Prohibited conduct

You agree not to: circumvent Rymgo to book, pay, or negotiate directly with a driver outside the platform for a trip discovered through Rymgo; provide false information when posting a journey; use the platform for any unlawful purpose; or attempt to interfere with the operation of the platform.

10. Liability

Rymgo facilitates the booking and pays out drivers; the trip itself is carried out by an independent driver, not by Rymgo. To the fullest extent permitted by Sri Lankan law, Rymgo's liability in connection with any trip is limited to the amount you paid for that booking, except where liability cannot be limited by law (for example, in cases of fraud or wilful misconduct).

11. Service delivery

Rymgo sells a service, not physical goods. Nothing is shipped, and no import or export regulations, customs duties, or delivery charges apply to anything you buy through Rymgo.

The service is delivered in Sri Lanka only. Your driver meets you at the pickup point and time confirmed on your booking and carries out the journey you booked, anywhere in Sri Lanka.

You must be at least 18 to book. Posting a journey is free and does not create a booking. Offers are not guaranteed. A booking exists only once you have accepted an offer and paid. If your driver cancels, Rymgo works to find a replacement and refunds you in full if it cannot.

12. Contact

Rymgo (Pvt) Ltd
66/68 Fortune Terrace
Kalalgoda Road
Pannipitiya 10230
Sri Lanka
hello@rymgo.com
+94 70 441 1851
6am to midnight Sri Lanka time, 7 days a week

13. Changes to these terms

We may update these terms as the platform changes. We'll post the updated terms here with a new "last updated" date. Continued use of Rymgo after a change means you accept the updated terms.