Cancellation Policy

Tourist Cancellations

• More than 24 hours before your trip: Full refund — no questions asked.
• Less than 24 hours before your trip: Your deposit is forfeited to the driver.
• No-show: The driver retains the full deposit.

You will be asked to confirm these terms at checkout before payment is captured.

Driver Cancellations

Driver cancellations affect their platform standing. If your driver cancels a confirmed booking, Rymgo will send an emergency notification to nearby available drivers and work to find you a replacement. Our team is reachable on WhatsApp if you need immediate assistance.