Cancellation Policy

Tourist Cancellations

• More than 48 hours before your trip starts: Full refund.
• Less than 48 hours before your trip starts: Your payment is not refunded. This is the same whether you paid the 15% deposit or the full amount.
• Booked less than 48 hours before your trip starts: You can cancel for a full refund within 60 minutes of paying, or until your pickup time if that comes sooner. After that your payment is not refunded.
• No-show: Your payment is not refunded.

You will be asked to confirm these terms at checkout before payment is captured.

Driver Cancellations

Driver cancellations affect their platform standing. If your driver cancels a confirmed booking, every qualifying driver nearby is notified immediately and we work to find you a replacement within 30 minutes. If we can't, you receive a full refund plus a goodwill credit.

How refunds are paid

Refunds are returned to the card used for the original payment, in the same currency you were charged. Rymgo submits approved refunds to our payment provider promptly. How long a refund takes to appear on your statement is set by your card issuer, not by Rymgo. To ask about a refund, email hello@rymgo.com.