What if my flight is delayed?
Your driver waits. Add your flight number when booking, and we coordinate the wait directly. No extra charge for delays outside your control.
Home / How It Works
How it works
Booking a private driver in Sri Lanka takes five steps. You see exactly who's driving you, what you'll pay, and what's included — before you commit to anything.
STEP 1
Post your journey
Tell us your pickup, destination, dates, vehicle preference, and number of passengers. Add stops and waiting time for day tours. Multi-day itineraries welcome.
Your request goes to verified drivers who serve your route. Offers are blind — drivers don't see each other's prices, so they compete on what they actually offer you.
STEP 2
Receive offers from verified drivers
Verified drivers submit all-inclusive offers on your trip. Each offer covers fuel, tolls, parking, and everything else. Offers are blind — drivers compete purely on merit.
Offers arrive as drivers review your trip. Your booking page shows how long drivers have to send offers.
STEP 3
Compare profiles, reviews, and prices
See each driver's photo, vehicle, spoken languages, and certification status. Reviews appear from real Rymgo trips as we book them — early drivers carry up to 5 verified past-hire references, labelled clearly, until real Rymgo reviews replace them.
Take your time — book when you're ready.
STEP 4
Book and pay securely
Choose your driver and pay online — 15% deposit or full amount, your choice. Rymgo holds your payment in escrow until your trip is complete.
Once you book, you'll get your driver's first name and pickup details. Phone contact is released after the cancellation window closes. For urgent coordination before then — flight changes, pickup point switch — call or message us at +94 70 441 1851, or email hello@rymgo.com, 6am–midnight Sri Lanka time, 7 days a week, and we relay to your driver.
STEP 5
Travel with confidence
Your verified driver meets you at the agreed time and place. One price, everything included. Rate your driver after the trip.
Full-payment bookings include a 24-hour dispute window. Rymgo intervenes directly if anything goes wrong.
Common concerns
What if something changes?
What if I want to change my pickup point?
Call or message us at +94 70 441 1851, or email hello@rymgo.com, 6am–midnight Sri Lanka time. We relay to your driver and update your booking.
What if no one sends an offer?
If your journey doesn't attract offers within the window, we extend it once automatically. If it still doesn't, we reach out to suitable drivers directly and assist you to find a driver for your journey.
Payment held until your trip ends
Rymgo holds your online payment until the trip is done, whether you pay in full or pay the 15% deposit. Free cancellation up to 48 hours before pickup, with a full refund.
One all-inclusive price
Fuel, tolls, parking and waiting time are in the offer, and so is the driver's own accommodation on multi-day trips. The price you accept is the price you pay.
Checked before a driver goes live
Rymgo reviews each driver's licence, vehicle registration and passenger liability insurance before their profile goes live, so you choose from profiles we have looked at.